Returns Policy

At My Forever Furnishings, we strive to provide the best products and customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item(s) must be unused, in the original packaging, and in the same condition that you received it.
  • You have received an item which does not match the original item description (please note this does not apply to difference in shades of colours)
  • Returns must be initiated within 14 days of delivery.
  • You must provide proof of purchase (e.g., invoice, order confirmation).

2. Non-Returnable Items

The following reasons are not eligible for returns:

  • Custom or personalized items
  • Used, or part removed goods
  • Assembled/modified (Self assembled or assembled by our courier)
  • Not in original packaging/poorly packaged

3. Return Process

To return an item, please follow these steps:

  1. Contact our customer service team at info@myforeverfurnishings.co.uk to request a return.
  2. Once your return is authorized, pack the item securely in its original packaging, including any documentation, accessories, or manuals that came with the product.
  3. Send the item back to the address we will provide.
  4. Upon receiving the goods back to us we will inspect them for any damages/missing item(s) and process your refund/exchange accordingly.

4. Return Shipping Costs

  • You will be responsible for the cost of return shipping, unless the item is defective or we made an error in your order.
  • Shipping costs are non-refundable.
  • If you cannot source your own courier please contact us for additional support.

5. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If the return is approved:

  • A refund will be issued to your original method of payment within 5-10 business days.
  • Please note that shipping charges (if any) are non-refundable.
  • Items will be subject to a 10% (or £1.00 minimum) handling fee, this will be to cover the associated costs.

6. Damaged or Defective Items

If you received an item that is damaged or defective, please contact us immediately (within 48hrs) at info@myforeverfurnishings.co.uk and provide details and photographs of the defect. We will arrange for a replacement or refund accordingly.

7. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same return process. Once we receive the item, we will process the exchange, subject to availability.

8. Late or Missing Refunds

If you haven’t received your refund after 5-10 business days:

  • Check with your bank or credit card provider, as it may take time for the refund to be processed.
  • If purchased through Klarna please contact their customer support team
  • If you’ve done this and still haven’t received your refund, please contact us at Info@myforeverfurnishings.co.uk.

9. Contact Information

For questions or concerns regarding this policy, please contact us at:

  • Email: info@myforeverfurnishings.co.uk
  • Phone: 07848978902

You have a right to return your goods within 14 days of delivery providing there is no damage to the goods after the delivery has been accepted and the goods are unopened. All damages must be reported within 48 hours of delivery to be able to process any replacements/refunds.